FAQs

FAQs

 

  1. Who do I contact for Administrative Assistance?
    Contact Amy Crouch at a.crouch@uky.edu
  2. Who do I contact to get an access code to the lab?
    Contact Amy Crouch at a.crouch@uky.edu
  3. Who do I contact to get a copier/printer access code?
    Contact Amy Crouch at a.crouch@uky.edu
  4. Who do I contact for IT / Network Assistance?
    Contact the IT Team at help@netlab.uky.edu or any of the IT Staff members via phone/email/in-person. More details here
  5. Who do I contact for after-hours building access?
    Contact William Marvel at marvel@netlab.uky.edu
  6. Who do I contact for building maintenance issues?
    Contact Amy Crouch at a.crouch@uky.edu
  7. How do I use the HP Laserjet 506 (benatar.netlab.uky.edu) printer located in the Copier room?
    All Netlab managed machines should already have the printer installed on them. If it is missing please contact the IT Team for assistance.
    If you have Administrator access to your machine, then use the below-mentioned links to download the driver for the printer.
         For a Linux machine, Click Here
         For a Mac machine, Click Here
         For a Windows machine, Click Here
    If you need help, please email us at help@netlab.uky.edu
  8. How do I change my Netlab password?
    You can securely change your Netlab password online at https://pass.netlab.uky.edu . This page is accessible only from within the UK Campus Network.

  9. How do I access my e-mail with a mail client configured for IMAP?
    It is possible to access your mail using IMAP clients. The information to set up your client follows.

    Incoming IMAP Server: imaps.netlab.uky.edu
    User name: <your-normal-username>
    Your Email address: <your-normal-username>@netlab.uky.edu
    Use secure connection (SSL): Yes
    Port: 993 
    If you plan to use Alpine as your email client, then you can use this sample config for your pinerc file
    If you plan to use Mutt as your email client, then you can use this sample config for your muttrc file

  10. How do I access my e-mail with from the web?
    It is possible to access your mail using the web interface at  https://webmail.netlab.uky.edu

  11. What is the default outgoing mail server?
    Outgoing from the Netlab, mail.netlab.uky.edu will accept and forward e-mail. This mail server will not relay mail to non-netlab email addresses if being used from a non UK IP address.

  12. How do I send emails while I am traveling or if I live off campus?
    One option is to to use the web interface mentioned earlier. The other option is to use an authenticated Outgoing mail server from the Netlab. The information to set up your client follows.

    Outgoing Mail Server/
    SMTP Server         : mail3.netlab.uky.edu
    Username        : <your netlab username>
    Security option        : Use TLS
    When you try to send an email you will be asked for you netlab password.